About Code Lily

What is Code Lily?

Code Lily is a natural skincare brand dedicated to creating thoughtfully crafted products that hydrate, nourish, and brighten your skin using carefully selected botanical ingredients.

What is your mission?

At Code Lily, we believe skincare is more than a routine—it's an act of self-care. Our mission is to create high-quality products while giving back to organizations that make a positive impact in our communities.

Products

Are your products made with natural ingredients?

Yes! We formulate our products with naturally derived botanical ingredients and carefully selected actives to support healthy-looking skin.

Are your products safe for sensitive skin?

Many of our products are formulated with gentle ingredients. However, everyone's skin is different, so we recommend performing a patch test before full use.

Are your products cruelty-free?

Yes! We do not test our finished products on animals.

Do your products contain artificial fragrances?

Some products contain naturally derived essential oils, while others are fragrance-free. Please check each product page for the complete ingredient list.

How long will it take to see results?

Results vary depending on your skin type and consistency of use. Many customers notice improved hydration right away, while brighter, healthier-looking skin typically develops with continued use.

Can I use your products together?

Absolutely! Our products are designed to complement one another. For best results, follow the recommended skincare routine listed on each product page.

Orders & Shipping

When will my order ship?

Orders are typically processed within 2–5 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Do you ship internationally?

Shipping availability depends on your location. Available shipping options will be displayed during checkout.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has shipped, we are unable to make changes.

Returns & Exchanges

What is your return policy?

Due to the nature of skincare products and for hygiene reasons, we do not accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the product so we can resolve the issue.

Product Care

How should I store my skincare?

Store your products in a cool, dry place away from direct sunlight. Keep containers tightly closed after each use to maintain freshness.

How long do your products last?

For best quality, we recommend using products within 12 months of opening, unless otherwise stated on the packaging.

Need More Help?

We're always happy to help! If you have questions that aren't answered here, please contact us through our Contact page or email us. We'll get back to you as soon as possible.